Shipping & Return Policy
Shipping Policy
Effective Date: 01/08/2024
Thank you for shopping with Doggy Happy. We are committed to delivering your order in a timely and secure manner. Please review our shipping policy to understand how we handle shipping, processing times, and related details.
- Order Processing
- Processing Time: Orders are processed within 2 to 4 business days after payment is received.
- Order Confirmation: You will receive an email confirmation once your order has been processed.
- Standard Shipping delivery Times
We offer the following shipping options:
- USA and Canada: Delivery within [6-14 business days].
- Oceania: Delivery within [8-14 business days].
- Europe: Delivery within [8-14 business days].
Note: Delivery times are estimates and may vary depending on the shipping destination, carrier, and external factors beyond our control, such as weather conditions or carrier delays.
- Shipping Rates
Shipping charges are calculated based on the weight of your order, the selected shipping method, and the destination. Shipping costs will be displayed at checkout before you complete your purchase.
- Standard Shipping: Free shipping
- International Shipping
We offer international shipping to select countries. International orders are subject to additional customs fees, taxes, and duties, which are the responsibility of the customer. Delivery times for international shipments may vary based on the destination and customs processing.
- Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
- Orders cannot be shipped to multiple addresses; please place separate orders for different destinations.
- Delays and Lost Packages
While we strive to ensure timely delivery, delays may occur due to factors outside our control, such as weather, holidays, or carrier issues. If your package is delayed or lost, please contact our customer service team at contact@doggy-happy.com, and we will assist you in resolving the issue.
- Return Shipping
If you need to return an item, please refer to our Return Policy for instructions. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
- Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping charges.
- Contact Us
If you have any questions about our shipping policy, please contact us at:
contact@doggy-happy.com
Dogs enhance our lives with their loyalty, encourage us to stay active, and bring joy through their playful and affectionate nature.