FAQs

How can I place my order?

To place an order, visit our website and select the products you wish to purchase. Follow the checkout process to provide your shipping details and payment information. If you need assistance, please contact our support team.

Are your products suitable for all breeds and sizes?

We strive to offer products that cater to pets of all breeds and sizes. If you have specific needs or requirements, please let us know, and we can help you find the right items for your pet.

Does Doggy Happy charge sales tax?

We only charge for the product, shipping, and handling fees. However, additional charges may apply for certain shipping areas as determined by local authorities.

How can I contact customer support?

You can reach our customer support team via email, or through our website’s contact form. We're here to assist you with any questions or concerns you may have.

Can I order by e-mail?

No, orders are processed only through our website. Please place your order directly on the site for the best service and to ensure your order is processed efficiently. If you have any problem doing so, please use the contact section above or contact us directly on contact@doggy-happy.com

What is your return policy?

We have a flexible return policy to ensure your satisfaction. If you're not happy with a product, please review our return policy for instructions on how to return or exchange items

How can I cancel or change my order?

To cancel or change your order, please contact our customer service team as soon as possible. Once an order is processed or shipped, changes may not be possible.

Is is safe to shop at Doggy Happy sotre?

Yes, shopping on our website is secure. We use advanced encryption and security measures to protect your personal and payment information.

How do I use a promo or coupon code?

Enter your promo or coupon code at checkout in the designated field before completing your purchase. The discount will be applied to your order total.

When will I receive my order?

Processing Time: Orders are processed within 2 to 4 business days after payment is received.

Shipping time:
Delivery within [6-14 business days]

Note:
Delivery times are estimates and may vary depending on the shipping
destination, carrier, and external factors beyond our control, such as weather
conditions or carrier delays.